A shopping-savvy agent that answers, advises and rescues carts.
A YesAI ecommerce agent talks to your shoppers the moment they have a question — "will it fit", "is it in stock", "where's my order", "how do I return this" — on chat and on the phone, day or night. It reads your live catalogue, stock and order data, helps people buy the right thing, and steps in on wavering carts before they walk. Built, integrated and run for you.
- Answers pre-sale, sizing and product-comparison questions in the moment of decision
- Checks order & delivery status and handles the returns question without a ticket
- Recovers abandoned carts by resolving the one doubt that stopped the sale
Every unanswered question is a lost sale.
Online, a shopper with a doubt does not wait — they close the tab. "Will these run small?" "Does it ship before Friday?" "Is the blue one back in stock?" If nobody answers in the moment, the cart is gone, and you never even see who left. It is the quietest, most expensive kind of churn there is.
Meanwhile the questions that do reach your inbox are mostly the same handful — "where's my order", "how do I return this", "what size am I" — landing at all hours, long after your team has gone home. By the time someone replies in the morning, the impatient customer has already bought elsewhere.
Answer in the moment, on every channel, around the clock.
An ecommerce agent is there the instant a shopper hesitates. It reads your live product, stock and order data and gives a real, accurate answer — the size that fits, the item that is in stock, the parcel that lands Thursday — right when the decision is being made. No queue, no "we'll get back to you", no cold cart.
The whole shopper journey — before, during and after the sale.
Trained on your catalogue, size guides, shipping rules and order system, so every answer is true to your store.
Pre-sale questions
Answers "what's the difference", "is this good for…", "does it come in…" from your product data — so browsers become buyers.
Sizing & fit help
Uses your size guide to steer shoppers to the right fit, cutting the "it didn't fit" returns before they happen.
Order & delivery status
Looks up the order and tells the customer exactly where it is and when it lands — no ticket, no wait.
Returns & exchanges
Explains your policy, checks eligibility and starts the return or swap the way you allow — the same answer every time.
Cart recovery
Steps in on a hesitating shopper, answers the doubt that stalled them, and nudges the checkout back to life.
Escalate with context
Sends complaints and edge cases to your team with the full conversation attached — no repeating themselves.
We build it around your store, wire in your data, and run it.
We learn your store
We map your catalogue, size guides, shipping and returns rules and your top shopper questions, then design an agent that speaks in your brand's voice and stays inside your policies.
We connect your systems
We integrate it with Shopify, WooCommerce or your custom cart so it can read live product, stock and order data — and only take the actions you approve, like starting a return.
We launch and tune
It goes live on your chat and phone, we watch real conversations, and we keep refining it as your range, stock and promotions change. You see every chat, resolved or escalated.
Wherever your shopper asks, the answer is the same.
Some customers type in the chat window; others pick up the phone because they want reassurance before they spend. Your ecommerce agent covers both, sharing one set of product knowledge and one set of rules — so the answer about sizing or delivery is identical whether it is read or spoken.
Start where the pain is sharpest — usually pre-sale chat on your busiest product pages — prove it against real shoppers, then extend it to phone and after-sale support. It is the same agent underneath, so nothing gets rebuilt.
More conversions, fewer bad returns, a lighter inbox.
💸 Carts that convert
Answering the doubt in the moment — fit, stock, shipping — turns hesitation into checkout instead of a closed tab.
🌙 Always-on selling
Your busiest browsing happens at night. The agent sells and supports at 11pm and on weekends, not just office hours.
📉 Fewer wrong-fit returns
Steering shoppers to the right size and product up front means fewer "it didn't fit" returns eating your margin.
Built for online stores that live and die on questions.
👗 Fashion & apparel
Sizing and fit doubts kill carts and drive returns. The agent uses your size guide to get shoppers into the right size first time.
🏠 Homewares & furniture
Dimensions, materials, lead times and delivery windows — the details a big-ticket shopper needs before they commit.
💄 Beauty, health & supplements
"Which one is right for me" comparison questions, ingredient queries and reorder help, answered from your product data.
🔧 Parts, tools & specialty
Compatibility and "will this fit my model" questions where a wrong answer means a return — grounded in your catalogue.
AI agents for ecommerce, answered.
What is an AI agent for ecommerce?
It is a custom-built, managed AI agent that talks to your shoppers across your website chat and phone — answering pre-sale questions, helping people pick the right product and size, checking order and delivery status, handling returns questions, and nudging abandoned carts back to checkout. YesAI Agents designs, builds and runs it for you, tuned to your catalogue, your policies and your tone. It is a done-for-you service, not a template widget you drop in and hope works.
Which shopper questions can it actually answer?
The ones that decide a sale or fill your inbox: "will this fit me", "what is the difference between these two", "is it in stock", "when will it arrive", "what is your returns policy", "where is my order", and "can I change my address". It reads your product data, size guides, shipping rules and order system, so the answers are accurate to your store rather than generic. Anything it cannot handle — a genuine complaint, a damaged parcel, an edge case — it hands to a person with the full conversation attached.
How does it recover abandoned carts?
When a shopper hesitates or leaves an item behind, the agent can step in on chat to answer the specific thing holding them up — a sizing doubt, a shipping cost, a "does it come in blue" — and, where you allow it, follow up by message with an answer or a gentle reminder. Most carts are abandoned over one unanswered question. Answering it in the moment, at any hour, is what turns the browse back into a checkout.
Does it connect to Shopify, WooCommerce or my platform?
Yes. We build it to work with your store and the tools around it — Shopify, WooCommerce, BigCommerce, Magento and most custom carts — so it can look up live product, stock, order and shipping data rather than guessing. We handle the integration as part of the managed setup. You tell us what the agent is allowed to see and do, and we wire it up and test it against real orders before it goes live.
Will it recommend the wrong product or make things up?
It answers from your approved catalogue, size guides and policies — not guesswork — and only recommends from what you actually sell and have in stock. When it is unsure it says so and offers to connect a person rather than inventing an answer. Every conversation is logged, so you can see exactly what it told a shopper and refine it as your range and promotions change.
How is this different from the chat widget we already have?
Most store chat widgets are either a canned FAQ tree or a slow "leave your email" form. A YesAI ecommerce agent understands plain language, reads your live product and order data, helps a shopper choose, checks their delivery, handles the return question, and knows when to bring in a human. It works round the clock on chat and on the phone, and it is built and managed for you rather than something you configure and babysit yourself.
Turn browsers into buyers, day and night.
Send us your platform and your most common shopper questions, and we'll design an agent that answers them in the moment, checks orders and returns, and rescues the carts a single reply would have saved.