Resolve the routine tickets instantly. Escalate the rest with context.
A YesAI support agent answers your repetitive customer questions across chat, email and phone the moment they land — order status, returns, bookings, "how do I…" — resolves what it can end to end, and hands the tricky ones to a human with the full conversation attached. Round the clock, in your tone, built and run for you.
- Deflects and resolves the high-volume, low-complexity tickets automatically
- Escalates edge cases to your team with the full transcript — no repeating themselves
- One agent across live chat, support email and the phone line, 24/7
Most of your support queue is the same ten questions.
Look at a week of tickets and a pattern jumps out. "Where's my order?" "How do I return this?" "What are your hours?" "Can I move my booking?" "Have you got my payment?" The same handful of questions, over and over, answered by people who are worth far more than that — while the genuinely hard problems wait in the same queue.
Customers feel it too. They wait hours for a reply that a good knowledge base already contains. After-hours enquiries sit until morning. And every "please hold" and "we'll get back to you" chips away at how much they trust you.
Let an agent clear the routine so people handle the real work.
A customer support agent takes the repetitive, well-understood questions off the queue entirely — answered in seconds, at any hour, on every channel. Your team stops copy-pasting the same reply and gets to spend its time on the complaints, the edge cases and the customers who actually need a human.
The questions that fill your inbox — answered.
Trained on your help centre, policies and systems, so the answers are accurate and on-brand.
Order & delivery status
Looks up the order in your systems and tells the customer exactly where it is — no ticket, no wait, no human.
Returns & refunds
Explains your policy, checks eligibility and kicks off the return the way you allow — consistently, every time.
Bookings & changes
Answers "can I reschedule" and moves or confirms the appointment against your calendar, then follows up.
Account & login help
Walks customers through the routine account, access and password questions that clog the queue.
Product & how-to
Answers "how does this work" from your docs and knowledge base — the right answer, not a search result.
Escalate with context
Hands the hard ones to your team with the full transcript, so the customer never repeats themselves.
Customer asks → agent resolves or escalates → you see everything.
The customer asks
A message comes in on chat, email or the phone. The agent understands the request in plain language — however the customer phrases it — and checks your knowledge and systems.
It resolves or escalates
If it is a routine question the agent answers and acts on it end to end. If it is out of scope, unsure or heated, it escalates to a human with the full context already attached.
You see everything
Every conversation is logged and summarised. You can see what was resolved, what was handed over, and where customers keep getting stuck — so the agent keeps improving.
The same answer on chat, email and phone.
Customers do not think in channels — they just want an answer. Your support agent shares one set of knowledge and one set of rules across live chat on your website, your support inbox and the phone line, so a question gets the same accurate reply wherever it is asked.
Start with the channel that hurts most — usually chat or email — prove the agent against real conversations, then switch on the next one. It is the same agent underneath, so nothing has to be rebuilt.
Faster replies, fewer repeat tickets, happier team.
⚡ Instant first response
No customer waits in a queue for the answer that is already in your help centre. Replies land in seconds, day or night.
🌙 After-hours cover
Nights, weekends and holidays are covered. Enquiries get resolved instead of sitting until Monday morning.
🧑💻 People on the hard stuff
Your team stops answering the same ten questions and focuses on complaints, edge cases and real relationships.
Built for support-heavy businesses.
🛒 Online retail & ecommerce
"Where's my order?" and returns questions dominate the queue. The agent answers them from your store and shipping data instantly. Agents for ecommerce →
🏢 Services & subscriptions
Account, billing and how-to questions repeat endlessly. The agent handles the routine and escalates billing disputes to a person.
🗓️ Clinics & appointment businesses
Reschedules, confirmations and "what do I need to bring" answered around the clock, without tying up reception. Booking agents →
🏘️ High-enquiry sectors
Property, education, hospitality — anywhere a small team is buried under the same questions all day, every day.
AI customer support agents, answered.
What is an AI customer support agent?
It is a custom-built AI agent that handles your customer questions across chat, email and phone. It answers the routine, repetitive queries instantly — order status, opening hours, returns, how something works, "where is my booking" — resolves what it can end to end, and escalates anything genuinely complex to a human with the full conversation attached. YesAI Agents designs, builds and runs it for you as a managed service, so it is tuned to your products, your policies and your tone.
What kinds of tickets can it actually resolve on its own?
The high-volume, low-complexity ones that eat your team’s day: order and delivery status, account and login questions, returns and refunds policy, opening hours and locations, appointment and booking changes, product how-to questions, and "have you received my payment". It reads your help centre and your systems to answer accurately, and it only takes the actions you allow. Anything outside its remit — a complaint, an edge case, an angry customer — is handed to a person straight away.
How does it know when to escalate to a human?
You set the rules. The agent escalates when it is unsure, when the customer asks for a person, when sentiment turns negative, or when the request falls outside the jobs it has been given. When it hands over, the human gets the full transcript, what the customer wanted, what the agent already tried and any details captured — so nobody makes the customer repeat themselves. It is deflect-and-resolve first, escalate-with-context second, never a dead end.
Does it work across chat, email and phone?
Yes. The same agent can answer live chat on your website, reply to support email, and pick up the phone as a voice agent — sharing one set of knowledge and one set of rules so a customer gets the same answer on every channel. Most businesses start with one channel, prove it, then add the others.
Will it give wrong answers or make things up?
It answers from your approved knowledge — your help centre, policies, product docs and systems — not from guesswork. When it does not know, it says so and escalates rather than inventing an answer. Everything is logged so you can see exactly what it said and why, and we tune it as your products and policies change.
How is this different from the chatbot we already tried?
Most website chatbots follow a rigid decision tree and give up the moment a customer phrases things their own way. A YesAI support agent understands plain language, uses your tools and knowledge to actually resolve the request, remembers the conversation, and decides the next step. It is built and managed for you, not a template widget you drop in and hope for the best.
Take the routine tickets off your team.
Send us your most common support questions and we'll design an agent that resolves them instantly across chat, email and phone — and escalates the rest to your team with full context.