Meet your customers where they already are — on WhatsApp.
A YesAI agent answers your business WhatsApp the instant a message lands — answering questions, qualifying the enquiry, booking the job and handling support — then hands the thread to a real person whenever it matters. Round the clock, in your tone, built and run for you on the official WhatsApp Business Platform.
- Replies in seconds to every WhatsApp message, day or night
- Qualifies, books and answers — then hands over to your team with full context
- Built and managed for you on the official WhatsApp Business Platform
Customers message on WhatsApp. Then they wait.
More and more enquiries arrive on WhatsApp instead of a phone call or a web form — it is where people already chat. But a WhatsApp message only helps if someone answers it, and the reality is a lot of them sit unread while you are on a job, with a client, or asleep. By the time you reply, the customer has messaged three of your competitors too.
The free WhatsApp Business app does not fix it. An away-message and a canned "we'll get back to you" is not an answer, and it certainly does not book the job or capture the details you need. The enquiry is warm right now — and every hour it waits, it cools.
An agent that actually replies — and moves it forward.
A WhatsApp agent answers the moment the message arrives. It understands what the customer is asking, replies with a real answer, asks the questions you would ask, and books, quotes or supports as far as your rules allow. When it reaches the edge of what it should handle, it hands the same thread to a person — warm, not cold.
One agent, four jobs, in one thread.
Trained on your services, prices, availability and policies — so every reply is accurate and on-brand.
Answers questions
Prices, availability, "do you service my area", how something works, what to bring — answered instantly from your own knowledge, however the customer phrases it.
Qualifies leads
Asks the questions you would ask — what, where, when, budget — so a warm, sorted enquiry lands with your team instead of a one-line "hi, you there?".
Books & schedules
Offers real times against your calendar, confirms the appointment and can send WhatsApp reminders so fewer people no-show.
Supports customers
Order status, booking changes, account questions and follow-ups handled end to end, so your inbox stops filling with the same requests.
Message arrives → agent handles it → your team sees everything.
The customer messages
Someone messages your business WhatsApp number — from your website, an ad, your Google profile or a saved contact. The agent reads what they mean and checks your knowledge and systems.
It answers or acts
If it is a routine question or booking, the agent handles it in the thread. If it is out of scope, unsure or the customer asks for a person, it hands over — same conversation, full context attached.
You stay in control
Every conversation is logged and summarised. You see what was answered, what was booked and what was handed over — and we keep tuning the agent as your business changes.
Built for businesses whose customers chat.
If your enquiries increasingly come by message — and especially if you are hands-busy during the day — a WhatsApp agent turns every one into a fast, sorted, followed-up conversation instead of a missed one.
🔧 Trades & home services
Quote requests and "can you come out" land while you're on the tools. The agent qualifies the job and books it. Agents for tradies →
🏡 Real estate & property
Enquiries about listings, inspections and availability answered and booked around the clock. Agents for real estate →
🛒 Retail & ecommerce
"Is this in stock", order status and returns handled in chat, on the channel shoppers already use. Agents for ecommerce →
Faster replies, more booked jobs, zero missed messages.
⚡ Instant first reply
No enquiry waits for you to come off a job. Every message gets a real answer in seconds, day or night.
🌙 After-hours cover
Evenings and weekends are exactly when people message. The agent captures and books them instead of losing them to a competitor.
✅ Sorted, warm handovers
Your team picks up qualified conversations with the details already gathered — not a cold "hi" to chase down.
WhatsApp AI agents, answered.
What is a WhatsApp AI agent?
It is a custom-built AI agent that answers your business WhatsApp for you. When a customer messages your number, the agent replies straight away in plain language — answering questions, qualifying the enquiry, booking a time or handling a support request — and hands over to a person the moment a human is needed. YesAI Agents designs, builds and runs it for you as a managed service on the official WhatsApp Business Platform, tuned to your business, your prices and your tone.
Is this on the official WhatsApp Business Platform?
Yes. We build on the official WhatsApp Business Platform (the API), connected to a verified business number — not a personal app running on someone's phone. That means a green-tick-ready business profile, reliable delivery, multiple team members able to see the same conversations, and no risk of a personal account getting blocked for automation. We handle the setup, verification and connection end to end.
Can it use our existing WhatsApp number?
In most cases the number needs to move onto the WhatsApp Business Platform to be automated, and we manage that migration for you. If you would rather keep your current number on your phone, we can provision a dedicated business number for the agent instead. Either way you get one clean setup — we talk you through the options and do the technical part.
When does it hand over to a human?
You set the rules. The agent hands over when the customer asks for a person, when the request is outside the jobs it has been given, when it is unsure, or when sentiment turns. When it does, your team picks up the same WhatsApp thread with the full conversation already there — what the customer wanted, what the agent captured and what it already tried — so nobody makes the customer start again.
Will it send spam or message people who did not opt in?
No. WhatsApp is a permission-based channel and we build to those rules. The agent replies to people who message you, and only sends proactive messages (like an appointment reminder or a quote follow-up) where the customer has opted in and using WhatsApp-approved templates. It is designed to be helpful and welcome, never a source of unsolicited messages.
How is this different from the WhatsApp Business app auto-replies?
The free WhatsApp Business app gives you a canned away-message and a few quick replies — it cannot understand a question, look anything up or actually resolve a request. A YesAI WhatsApp agent reads what the customer means however they phrase it, uses your knowledge and systems to answer or act, remembers the conversation, and decides the right next step. It is a managed, built-for-you agent, not a static auto-reply.
Put an agent on your WhatsApp.
Tell us the messages your customers send most and we'll design a WhatsApp agent that answers, qualifies and books them instantly — and hands the rest to your team with full context.